Frequently Asked Questions
Can't find what you're looking for? Email us at perezldistributionsllc@gmail.com and we'll get back to you within 1 to 2 business days.
Orders & Shipping
Where do you ship?
We currently ship only within the United States.
How long does shipping take?
Orders are processed within 1 to 3 business days. After that, delivery usually takes 5 to 10 business days, depending on your location and the carrier.
How much does shipping cost?
Shipping is calculated at checkout based on your address and the weight of your order. You'll always see the exact cost before you pay.
Why did my order arrive in more than one package?
Our products ship directly from each brand's warehouse. If your order includes products from different brands, they may arrive separately, each with its own tracking number.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number. If you haven't received it after 5 business days, check your spam folder or contact us.
Can I change or cancel my order?
Contact us as soon as possible. If your order hasn't shipped yet, we'll do our best to update or cancel it.
Returns & Refunds
What is your return policy?
You can request a return within 30 days of receiving your item. Items must be unused and in their original packaging. Personal care and beauty products, perishable goods and sale items can't be returned. See our full Refund Policy.
Who pays for return shipping?
Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective or incorrect.
My item arrived damaged or wrong. What should I do?
Email us within 7 days of delivery with your order number and a photo of the item, and we'll make it right.
When will I get my refund?
Once your return is received and approved, your refund is issued to your original payment method within 10 business days.
Payments
What payment methods do you accept?
We accept major credit and debit cards, Shop Pay, PayPal, Google Pay and Venmo. With Shop Pay you can also pay in installments.
Is my payment information secure?
Yes. All payments are processed securely through Shopify's encrypted checkout. We never see or store your full card details.
Products
Where do your products come from?
We work with established US brands and choose each product for its quality, ingredients and customer ratings. The brand name is listed on every product page.
Do you sell products outside the US?
Not at this time. We're focused on fast, reliable shipping within the United States.